Shipping policy

Shipping Policy for Large Furniture Items

At Sailfish Woodworking, we pride ourselves on providing a white-glove delivery experience for our customers, especially when it comes to large, handmade, and pre-assembled furniture pieces. These unique items are delivered by our private, professional drivers, who ensure that each piece arrives in pristine condition and exactly as you envisioned. Please review our shipping policy for large furniture items carefully:

1. Delivery Method

Large furniture items are delivered by our trusted private drivers, not standard carriers. These items are blanket-wrapped to ensure they arrive safely, with no boxes, transfer centers, or third-party handling. Our delivery service is designed to bring your handmade, one-of-a-kind piece directly from our workshop to your doorstep with the utmost care.

2. Pre-Assembled Delivery

All large furniture items are delivered pre-assembled, meaning they arrive ready for use. You won’t need to worry about assembling the furniture once it arrives—simply enjoy your new piece in its final form.

3. Tracking and Delivery Coordination

Unlike standard shipping, tracking for your delivery is done through direct contact with your driver. Our drivers will reach out to you via phone or email to coordinate the details of your delivery. This personal touch ensures that we can meet your scheduling preferences and confirm the most convenient time for the delivery.

4. The Importance of Contact Information

Since our drivers are responsible for coordinating delivery directly with you, it is essential that you provide an accurate and up-to-date contact number when placing your order. This will allow our driver to contact you to confirm delivery details, including a specific delivery window, access instructions, and any other necessary information.

5. No Boxes or Transfer Centers

In our efforts to ensure the highest quality of service, your furniture item will not be packaged in standard shipping boxes. Instead, it will be securely wrapped in blankets to protect it during transport. This means that the furniture will be delivered directly to you—without being transferred between warehouses or transfer centers—ensuring a smoother and more efficient process.

6. Delivery Scheduling

Once your order is ready for delivery, our driver will contact you directly to schedule a convenient time for delivery. Please allow for flexibility, as delivery times are subject to route conditions and driver availability. Our goal is to ensure your delivery arrives when it's most convenient for you, but please note that exact timing may vary.

7. Delivery Area

Our private delivery service is available in Lower 48 States. If you are located outside of these areas, please contact our customer service team to discuss alternative delivery options.

8. Receiving the Delivery

Upon delivery, our driver will bring the item directly to the location you specify, whether it’s inside your home, office, or business. Please ensure that someone is available to receive the item and assist with placement if necessary, especially for larger or heavier items. The driver is not responsible for maneuvering the furniture through doors or around obstacles, so please make sure the delivery location is accessible.

9. Damage & Handling

We take extreme care in delivering your furniture in perfect condition. However, in the rare event that damage occurs during transit, please inspect the item immediately upon delivery. Any visible damage must be reported to us before the drivers paperwork is signed.

10. Additional Charges

In certain cases, additional fees may apply for delivery to remote areas, difficult access locations (such as narrow streets, stairs, or restricted access points), or special handling needs. Our customer service team will inform you of any additional costs before confirming the delivery details.

11. Cancellation & Rescheduling

If you need to cancel or reschedule your delivery, please notify us at least 14 days prior to your scheduled delivery. Cancellations or changes made after this period may incur a rescheduling fee.

For questions, or to confirm your contact information, please reach out to our customer service team at [phone number/email]. We look forward to delivering your beautiful, handmade furniture with the care and attention it deserves.

Thank you for choosing Sailfish Woodworking for your unique furniture needs!